• All products purchased from Free-Ads Online come with a 1 year "Return To Base" warranty, unless otherwise specified by the manufacturer. Some products must be returned directly to the manufacturer (ie. LCD Monitors, Notebooks, Printers, GPS Receivers)
• Warranty is limited to the original purchaser and is not transferable to any other party.
• Purchasers claiming warranty must supply a copy of receipt as Proof of Purchase.
• Freight charges for product returns to Free-Ads Online will be paid by the purchaser.
• Returned goods must be labelled with an "Returns Authorisation (RA)" number and must contain a copy of the RA form stating full description of fault, description of returned item, serial/model number of item and date of purchase. Goods without an RA number or relevant documentation may be rejected. Please read the information below on obtaining an RA number.
• All goods to be returned must be suitably packed to avoid further damage to items.
• Returned goods which are found to be in a working condition will be returned to the customer at the customers expense. All expenses incurred by Free-Ads Online as a result of an incorrect fault claim will be passed on to the customer.
• The removal of any tamper or warranty seals, as well as clear indication of physical damage, will void any warranties.

• Requests for credit or refund must be made within 7 days of purchase unless otherwise specified.
• All Product returns will incur a restocking fee. The restocking fee is 10% of the item price.
• All goods must be returned in original condition. Free-Ads Online will not accept any goods which indicate an item has been used or damaged.
• Returned goods must be labelled with an "Returns Authorisation (RA)" number and must contain a copy of the RA form. Please read the information below on obtaining an RA number.
• Freight charges for product returns to Free-Ads Online will be paid by the purchaser.
• Refunds will be for the item price less: 10% restocking fee & other fees and charges (ie. eBay, OZtion fees and shipping costs)

• Date of purchase
• Invoice number
• Description of item(s)
• Model Number
• Serial Number
  

An RA number will then be issued via fax or email. Prior to returning items please read all information regarding Warranty Policy or Return for Credit.

The RA form is available in pdf format. Simply complete, print and fax to:
Free-Ads Online on (03) 9478-1029.

When you have received an RA number, enclose the completed form and send with Goods RA form

Please ship all items to the following address:
Free-Ads Online
RA Department
PO Box 306,
Preston, Vic. 3072